If you do not see your country in the shipping destination list during checkout, it means we currently are unable to deliver there to your doorstep.

We can send you the extra links separately. Please reach out to our customer service with the order reference number once you complete your purchase. (applies to Infinite series only)

If you open a chargeback for "product not received" without contacting us first but your order status shows delivered and the courier collected your signature upon delivery we will forward this information to local law enforcement as theft of merchandise. Furthermore, you will be unable to place any further orders and your warranty will be voided.

Our watches are made in China.

We do not offer such services at the moment.

The case is all stainless steel, so we would say you should not hear it.

The glass is mineral crystal (of the best quality in its category) and the leather is genuine leather (not PU). Cases are made of top quality 316L stainless steel.

Infinite (SS) series: 176g. Infinite (Leather) series: 60g.

Yes, the small sub-dials are all fully functional.

The watch is 5ATM water resistant but not waterproof. Swimming or showering is NOT recommended.

All our watches come with battery included.

Orders can be cancelled within 1 hour of being placed.

All unused items can be returned within 14 days of receipt. We do not accept refunds of USED products. Used products will be mailed back to the sender and no refund will be issued. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. ANY SIGNS OF WEAR OR REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN.

To return an item for free please follow this procedure: 1. Please contact our customer support team at support@vempire-watches.com to initiate a return. Provide your order number and reason for return. 2. After we have confirmed your request please re-pack the item in its original condition with labels and tags still attached. We will provide you with a return shipping label or instructions. Please securely package the item and attach the return label. 3. Retain your proof of shipment and wait until the package reaches our support warehouse. Once the package has been received the return still has to be processed. Received return DOES NOT mean processed. It may take several business days to process the return. 4.Once we receive your returned item and verify its condition, we will process your refund or exchange. Refunds will be issued to the original payment method.

We ship with UPS, DHL, PostNL or Bpost .

All orders within the Netherlands & Belgium with duty paid and applicable sales or tax paid. There are no additional charges if you order to the Netherlands & Belgium. If you order outside the Netherlands & Belgium we cannot say for certain whether your local post will charge you for the products you order. Please contact your postal service for most information on any extra fees.

Shipping is free worldwide above orders greater than €100.

If the post service has attempted to deliver your package but was unable to do so the post will try to deliver again at the same address the following day or will leave a notice and you will be required to pick up the package from your local post office. If the courier was unable to deliver the package 2 times, the order will be returned to us. In this case, we can resent the package to you.

The length from top of the watch band to the bottom of the watch band including the case is 23 cm for the Infinite series.

Yes, all straps are adjustable. You can easily find tutorials on Youtube how to do this yourself.

IF THE ITEM YOU RECEIVED IS FAULTY, PLEASE FOLLOW THE PROCEDURE BELOW: Contact our support centre by emailing support@vempire-watches.com and provide your order number, name, address, details of the product (quantity, color, model), and the reason for return. Please attach a photo of the faulty item clearly showing the fault. We will reply within 48 hours.